Frequently asked questions
USING STREAMTHRU ON THE MOBILE INTERNET

StreamThru is available on mobile phones, PDAs and other wireless handheld devices that can access the internet.

Around 24 hours before your trip begins, we send you a text message containing a link to your personal mobile travel assistant. Follow this link to launch the web application on your mobile phone and access the StreamThru site. You can then save this page as a bookmark or favourite, so you can find it again easily.

If you are unsure whether you can access the internet on your phone, please check with your mobile network provider.

We’ve designed StreamThru specifically for the mobile internet, keeping page sizes as small as possible, to minimise your data charges. However, if you are unsure about the potential charges for accessing the internet on your phone, please ask your mobile network provider. Depending on your contract, you may find some costs are included in your existing price plan or that you can buy a data bundle that allows you to access the internet at a lower cost. And, in the UK if you don’t have a specific data bundle, most network providers cap their mobile internet access charges at £1 per day.

For information on accessing StreamThru on the mobile internet when you are overseas see: Do I have to pay roaming charges when I use StreamThru?

USING STREAMTHRU TEXT MESSAGE SERVICES

StreamThru Text is available on any mobile phone that can send and receive SMS text messages.

You pay an upfront cost to use StreamThru Text. If your contract is with a network provider in the UK or other European country there is no charge to receive any of our text messages whether you’re at home or abroad – so, there’ll be no nasty surprises on your next mobile phone bill.

If you don’t live in Europe, please check with your mobile network provider to see if they charge you to receive text messages.

Once you’ve signed up for StreamThru text the first message you receive from us will either be the day before you trip or on the day your trip starts, depending which package you purchased.

When you’re travelling if you decide you no longer want to receive information from StreamThru, just reply STOP to any of our messages to end the service.

USING STREAMTHRU ON THE MOBILE INTERNET

If you use StreamThru on the mobile internet, when you’re overseas, you will incur roaming charges. If you are unsure of the potential charges for accessing the internet on your phone from abroad, we strongly advise you to check with your mobile network operator.

For UK users, here are some indicative costs of the roaming charges of the major mobile networks. However, depending on your contract, you may find some costs are included in your existing price plan or that you can buy a data bundle that allows you to access the internet from overseas at a lower cost.

Pay Monthly (per MB) Pay as you go (per MB)
Network Within EU Rest of World Within EU Rest of World
Vodafone £4.99 £4.99 £4.99 £4.99
Orange £3.00 £8.00 £4.00 £8.00
O2 £2.94 £6.00 £3.00 £6.00
T-Mobile £1.50 £7.50 £1.50 £7.50
Source: Each mobile network provider’s web-site. Data correct on 9th January 2009.

We’ve designed StreamThru specifically for the mobile internet, keeping page sizes as small as possible, to minimise your data charges. A typical page is 6.5Kb (0.0063MB). Based on the table above the cost of viewing our pages from overseas is between 1p (T-Mobile in Europe) and 5p (Orange outside Europe).

USING STREAMTHRU TEXT MESSAGE SERVICES

If your contract is with a mobile network provider in the UK or other European country there is no charge to receive any of our text messages whether you’re at home or abroad – so, there’ll be no nasty surprises on your next mobile phone bill.

If you don’t live in Europe, please check with your mobile network provider to see if they charge you to receive text messages.

If you choose a package that allows you to send messages to StreamThru (e.g. if you want us to translate something for you), you incur the cost of sending 1 text message at your standard network rate. We suggest you check the cost of sending a message from overseas with your network operator. You can also use the GSMA web-site to check roaming costs in Europe.

We take your privacy seriously. StreamThru is owned and operated by Mantic Point Solutions Ltd, a UK company backed by Rolls-Royce plc. We promise to store your personal details safely and we fully comply with the requirements of the UK Data Protection Act.

Any data supplied by you will only be used for the purpose of running the StreamThru service. We promise never to pass on or sell your personal data to any third parties without your express permission.

Any payment you make for a StreamThru package is safe and secure - it's all handled by Secure Trading, the UK's leading independent Internet payment provider.

And, if you decide you no longer want the StreamThru service, you can opt out at any time from this web site or by replying STOP to any one of our text messages.

If you choose one of our pre-pay packages, you pay a one off cost up front - so there'll be no nasty surprises when you get your next mobile bill!

You can pay using PayPal or any leading credit or debit card including Visa, MasterCard, Solo, Delta, JCB, and Maestro.

Any payment you make to StreamThru is safe and secure - it's all handled by Secure Trading, the UK's leading independent Internet payment provider.

Don’t worry if you haven’t booked your trip yet. You can still sign-up for StreamThru and use our reminder service.

With the StreamThru reminder service, you tell us when you’re planning to travel, and then nearer the time of your departure we send you an email reminding you to add your trip itinerary to StreamThru.